On-Site Support for Desktop, Laptop,
Notebook, Netbook, Tablet Computers with Microsoft
Windows & Mac OSX
Our Support Options
Email Just fill out the email
form on the FixMyPC79 website and submit it. It
is just that easy. Your submission will be
entered into our Email Ticket system where it
will be reviewed in just a few hours during
normal business hours. Our techs will research
your problem and provide a possible solution to
your problem or a set of diagnostic steps to dig
deeper. The service is FREE, so try it out.
QuickFix Phone Our entry-level paid
support service is designed for Quick Fixes. A
QuickFix is when you are stuck and just need to
get some quick help and don't know where to go
for it. Not sure where all the cables go?
Can't figure out why the device stopped working?
We will walk you through a series of basic
troubleshooting steps to see if we can get you
back on task.
Desktop
Chat This paid service includes
chat with optional desktop sharing.
Similar to telephone support, we will walk you
through solving the problem, but Desktop Chat is
designed for more of the hard to understand
computer software problems where you need to
"show" us the problem.
Remote Assistance This is our flagship
service where we take over the control of your
computer remotely over the Internet to fix
problems that you don't understand. With
this service we can remove virus and other
malware from your computer, optimize performance
and do many of the things that we do desk side
or in our shop, but at a lower cost.
On-Site FixMyPC79 offers a
complete range of on-site support solutions in
Northeast Georgia from basic diagnostic to
business servers.
Live Support Chat
FixMyPC99 Live Support Chat
service right from your web browser while you
are on our web site.
This service is the fastest way to communicate
with one of our technicians. Just click on
the Live Chat button below to
start a chat session with our techs, then ask
your question and receive a quick answer.
Live Chat is faster than email and easier than
getting out your phone and dialing a number,
because you are litteraly one click away from
getting your question answered.
We do ask that you fill out a short pre-chat
form. This form tells us a little bit
about you. Your chat will be saved in our
support system as a Help Desk ticket. This
means that when you communicate with us again by
email, chat or phone, we will have all the
information we need to resume support where we
left off.
As you can see,
FixMyPC99is not just a computer service and
repair company, we are a Help Desk centric
support company. Give us a try now and see the
difference.
